Live Life pure Ltd is proud of the excellent customer service it offers. Even though it makes sense that you don’t want to have to wait days for your order, please be advised that delivery within this time limit is not guaranteed. We only ship orders to the UK mainland by FedEx or Royal Mail Second Class Post (Sign and Accept) in order to adhere to distance selling regulations.
Your package should arrive [the day after it is shipped, or within 7working days, if all goes according to plan]. Additionally, purchases will be mailed if they are made by 3 p.m. on weekdays! Royal Mail Second Class will still mail your order (sign and accept).
It could take longer to arrive. Deliveries to the Channel Islands, the Isle of Man, the Isles of Scilly, Northern Ireland, and some regions of Scotland and Europe usually take longer to arrive. We’ll email you to let you know if there is anything in your order that we can’t send outside of the nation.
1) How are parcels delivered to the UK mainland?
a) The following postcodes are deemed to be outside of the UK mainland by our couriers, who charge us extra for these deliveries.
b) You will be able to choose between Standard Postage and Express Shipping Postage for your items’ postage, depending on their weight.
2)Support! How should I proceed if my package hasn’t arrived yet?
Upon dispatch of your order, you will be notified by email.
Please get in touch with us if you need any help. Usually, unclaimed Royal Mail packages are kept at the nearby sorting office until they are ready to be picked up. If not, we can pursue the approved procedure of Royal Mail to resolve lost packages. We can track the shipment of your order on the [Fed Ex or DHL website]. Live Life pure Ltd will get reimbursement, less postage, if your item is returned to us for shipping to Europe or another location and is not picked up. These things will not be reported missing if they are not received within two weeks.
3) How can I find out when my order will be shipped?
An email verifying your order’s shipment will be sent to you.
See our shipping policies for additional details.
There is a £4.59 delivery fee (VAT included) for each order. For small things up to 45 cm by 35 cm by 16 cm and sent via Royal Mail®. Maximum weight: 2 kg to any UK destination; the Isle of Man, Channel Islands, Scottish islands, and Northern Ireland are not included in this 500-gram weight restriction. Either one or three cart-selected items are subject to the aforesaid fees.
Costs of transportation for somewhat large shipments (four to eight goods chosen from the cart). Packages that fit within are medium in size, measuring 61 by 46 cm and 46 cm in length. A maximum weight of twenty kilogrammes is required.
Royal Mail Tracked® with Signature typically costs £8.45 (VAT included).
Anything more than eight is chosen from the tram. Delivery with Royal Mail Tracked® with Signature costs £9.55 and includes VAT.
Please allow up to 7-9 business days for your shipment to arrive, even though we will do all in our power to dispatch it as fast as possible. Please call 01332470550 to speak with a member of our customer service team about expedited shipping. The price will be higher.
Please be aware that in certain area there can be limitations. Contact the relevant authorities in your country before to placing an order if you have any doubts about the status of a certain item. We don’t take responsible for customs-related delays. Should customs return the goods to us, the reimbursement will be deducted from the cost of shipping. We are under no duty to replace or reimburse the order if customer damages it.